FAQ

Questions  The following list contains answers to the most common questions asked by our clients. If you cannot find the answer to your question here please contact us.

1. When do I pay for my flights?
   Your consultant will advise final payment details at the time of booking. Unless otherwise stipulated, payment for both international and domestic bookings is required immediately upon confirmation, or within 3 days depending on the fare type – again your consultant will advise you of these details.
2. How do I pay for my flights?
   Payment can be made by cash, credit card, debit card or cheque. Your consultant will advise you of which payment method is appropriate and the process involved. Credit card conditions may apply.
3. When will my credit card be debited?
   For most bookings, the debit takes place at time of booking. Please ask your consultant if unsure.
4. How private are my personal details?
   Our Privacy Policy ensures your right to privacy. We will not share your information outside of Flight Center without your authority to do so.
5. Is there a fee to use Charlie Connection Travel & Tours?
   Fees may be charged, depending on the booking. Please check with your consultant for conditions when booking.
6. How do I amend a booking?
   To amend or cancel a booking please email your consultant or call at 064-561-5626, or  086-882-2827, or if you’re calling outside of Thailnd you can call us at +6664-561-5626 or +66 86-882-2827 Please note: Some airfares are non refundable and/or non changeable and/or airline charges /cancellation fees may apply. Please ask your consultant at time of booking.
7. How and when do I receive my travel documents?
   Documents are requested from airlines and travel suppliers once you have paid in full. In most cases airline tickets are issued within 24 – 48 hours. Unless otherwise requested other travel documents are released 14 days prior to travel. You can pick up your documents at our office or we can send these documents to you by registered post or courier, depending or requested method.
8. How do I pick up my airline eTicket?
   eTickets are Electronic Tickets, a convenient new way of managing your travel that removes the “forgotten ticket” panic! On some airlines, you no longer need to receive a paper ticket before traveling – when you travel on an eTicket your details are stored in the airline system and you proceed directly to the check-in counter at the airport, present a current Photo ID (passport), receive your boarding pass and you are on your way.
9. What if I lose my ticket?
   If you have lost your ticket prior to the day of travel please contact us and we will forward to you a Lost Ticket Indemnity form for completion. This will facilitate the reissue of your ticket. Note the airlines usually charge a reissue fee. If you lose your ticket on the day of departure, upon arrival at the airport contact the airline who will organize replacement.
10. What if I need to cancel my booking? How do I obtain a refund?
    Important please note: Airline charges and cancellation fees may apply to your particular airfare or travel arrangements and as such refunds will only be provided by the airline or travel supplier in accordance with these terms and conditions. To apply for a refund please return your unused airline ticket and travel documents together with a covering letter to your consultant. Airline refunds may take up to 12 weeks.
11. How do I know the terms and conditions of the airfare purchased?
    Terms and conditions differ depending on the airline and the type of ticket you have purchased. Please ask your consultant regarding details of cancellation fees, amendment fees and other terms and conditions.
12. What terms and conditions apply to the Charlie Connection Travel & Tours web site?
    Read our Terms & Conditions policy.
13. Can I book tickets for travel starting from outside the Thailand?
    Yes. Charlie Connection Travel & Tours can offer deals between many cities outside the Thailand. Please telephone a consultant on 02 6294262 or 662 6294262 if you call them from outside Thailand for a quote.
14. Is it necessary to reconfirm your flight?
    It is necessary to reconfirm your flight 72 hours prior to departure direct with the airline but there are some airlines that no longer required.  Please contact your consultant for the airline phone number.
15. Can I request seating or special meals?
    Most airlines will attempt to accommodate for meal and seating requests, however these are not guaranteed. All passengers on the same booking will be seated together. In most instances, only aisle or window seats can be requested

Paying By Credit Card On The Internet

When you use your credit card to buy goods or make reservations over the Internet, you have the same concerns as you would when using your credit card over the telephone:

• Is the business I am dealing with a reputable company?
• Could someone else obtain my credit card details and use my credit card number?

Every day you use your credit card in shops and restaurants and give it to cashiers and waiters, you also use it frequently to book tickets or to pay for items over the phone. Using your credit card number on the Internet is no more dangerous than the any of the above situations. In fact, it is often more secure to give out your account number over the Internet, because many sites work with your browser software to encode your transaction so if outside parties intercept it, they won’t be able to read it.

Travelconnecxion.com recommends that you keep up to date with the latest browsers to ensure maximum security for your online transactions.

Site Encryption:

Travelconnecxion.com utilizes a technology called SSL (Secure Sockets Layer). SSL is a set of rules followed by computers connected to the Internet.

• These rules include encryption, which guards against eavesdropping,
• Data integrity, which ensures that your communications are not tampered with during transmission and
• authentication, which verifies that the party who receives your communication are who they claim to be.

F.A.Q.

Booking and Payment Procedures

Booking Procedure

1. Submit a query or a reservation about a travel product.
2. If you did not submit a reservation please do so to the bellow URL.

Air Booking    Train Booking    Bus Booking

For Hotel Booking go to the hotel you want from the Hotel Page and book it directly.

For Tour Booking go to the tour you want from the Tour Page and book it directly.

Payment Procedure

1. We will send you a secure payment link, from where you will input you credit card details on the Kasikorn Bank Public Co., Ltd. Secure Payment Gateway.

F.A.Q.

Problem paying by Credit Card through the Kasikorn Bank Public Co., Ltd. Online Payment Gateway

• Make sure you have joined the Verified by Visa program for Visa cards. For the U.S.A. Visa cardholders do it online Click here For International Visa cardholders to call your bank to get a password issued.
• Make sure you are not behind a firewall. The bank gateway needs to read your unique I.P. address for security reasons.

If you still have trouble paying by Kasikorn Bank Public Co., Ltd. Online Payment Gateway!

Ask our travel consultant to send you a secure payment link for Travelconnecxion Private Secure Payment Gateway.

Pay by Bank Money Transfer

Flights Cancellation & Refund

CCT&T will charge you 500 Baht, as an office fee, to cancel an unused flight segment, but there will be an additional charge by the airline to cancel the flight. The airline fee differs depending on the air ticket conditions, if the ticket has been started or not, and the time left to the date of flight. An airline usually charges anywhere between 50$ u.s. to 300 $ u.s. to cancel an unused segment, but some tickets cannot be canceled at all.

We try to process your refund in the least possible time, but the airlines take different times to do it, anywhere from one to three months.

Once the money is credited to our account by the airline we will forward the money to you. If you wish to receive the funds to your credit card there will be an additional charge from 3 to 5 % depending on which credit card, this fee is charged to us by our bank for handling credit card transactions. If you wish we can send you a postal money order, which costs 300 Baht and 200 Baht for EMS shipping or 100 Baht regular registered mail.

Booking Hotels Online

After you have submitted a reservation form for a hotel our travel consultant will send you a secure payment gateway link were you need to submit your credit card information in order for us to secure the booking with our contracted hotels.

Your credit card will not be charged until we secure the required booking for you! We need to have your credit card on file before we can request the rooms from the hotels!

When we request a room from a hotel, until we confirm purchase the room will not be secured! Room allotments sell out very quickly, and if we just request room availability and do not confirm purchase by the time we get costumers approval a room will probably not be available!

For this purpose and for this purpose only we require costumer’s credit card details on file! You will not be charged until the room is secured!

CVV2 is an important security feature for credit card transactions on the Internet and over the phone. “CVV” stands for “Card Verification Value” (Discover Card calls it the “Card member ID”).

• It is the three-digit number printed in the signature space on the back of most credit cards, such as Visa, MasterCard, and Discover cards. The CVV2 number is always the last group of numbers in the signature space on the back of the card. It is not part of your regular credit card number.
• It is a four-digit number on the front of American Express cards. It is printed (flat), not embossed like the card number.

The CVV2 number enhances fraud protection and helps to validate two things:

• The customer has the credit card in their possession.
• The credit card number is legitimate

By helping to prevent credit card fraud, the CVV2 number keeps costs down for everyone.