Questions The following list contains answers to the most common questions asked by our clients. If you cannot find the answer to your question here please contact us.
Paying By Credit Card On The Internet
When you use your credit card to buy goods or make reservations over the Internet, you have the same concerns as you would when using your credit card over the telephone:
Every day you use your credit card in shops and restaurants and give it to cashiers and waiters, you also use it frequently to book tickets or to pay for items over the phone. Using your credit card number on the Internet is no more dangerous than the any of the above situations. In fact, it is often more secure to give out your account number over the Internet, because many sites work with your browser software to encode your transaction so if outside parties intercept it, they won’t be able to read it.
Travelconnecxion.com recommends that you keep up to date with the latest browsers to ensure maximum security for your online transactions.
Travelconnecxion.com utilizes a technology called SSL (Secure Sockets Layer). SSL is a set of rules followed by computers connected to the Internet.
Booking and Payment Procedures
For Hotel Booking go to the hotel you want from the Hotel Page and book it directly.
For Tour Booking go to the tour you want from the Tour Page and book it directly.
Problem paying by Credit Card through the Kasikorn Bank Public Co., Ltd. Online Payment Gateway
If you still have trouble paying by Kasikorn Bank Public Co., Ltd. Online Payment Gateway!
Ask our travel consultant to send you a secure payment link for Travelconnecxion Private Secure Payment Gateway.
Pay by Bank Money Transfer
Account Name: CCT & T Co., Ltd. Charlie Connection Travel & Tour
Bank Name: Kasikorn Bank Public Co., Ltd.
Branch Name: Saochingcha
Current Account No.: 004-1-06558-3
Tickets Delivery Method
Please reconfirm all flights at least 72 hours prior to departure, to ensure that you are aware of any unscheduled time changes made by the airline. On some airlines failure to reconfirm both outbound and inbound flights may result in your seat being canceled.
Flights Cancellation & Refund
CCT&T will charge you 500 Baht, as an office fee, to cancel an unused flight segment, but there will be an additional charge by the airline to cancel the flight. The airline fee differs depending on the air ticket conditions, if the ticket has been started or not, and the time left to the date of flight. An airline usually charges anywhere between 50$ u.s. to 300 $ u.s. to cancel an unused segment, but some tickets cannot be canceled at all.
We try to process your refund in the least possible time, but the airlines take different times to do it, anywhere from one to three months.
Once the money is credited to our account by the airline we will forward the money to you. If you wish to receive the funds to your credit card there will be an additional charge from 3 to 5 % depending on which credit card, this fee is charged to us by our bank for handling credit card transactions. If you wish we can send you a postal money order, which costs 300 Baht and 200 Baht for EMS shipping or 100 Baht regular registered mail.
Booking Hotels Online
After you have submitted a reservation form for a hotel our travel consultant will send you a secure payment gateway link were you need to submit your credit card information in order for us to secure the booking with our contracted hotels.
Your credit card will not be charged until we secure the required booking for you! We need to have your credit card on file before we can request the rooms from the hotels!
When we request a room from a hotel, until we confirm purchase the room will not be secured! Room allotments sell out very quickly, and if we just request room availability and do not confirm purchase by the time we get costumers approval a room will probably not be available!
For this purpose and for this purpose only we require costumer’s credit card details on file! You will not be charged until the room is secured!
CVV2 is an important security feature for credit card transactions on the Internet and over the phone. “CVV” stands for “Card Verification Value” (Discover Card calls it the “Card member ID”).
The CVV2 number enhances fraud protection and helps to validate two things:
By helping to prevent credit card fraud, the CVV2 number keeps costs down for everyone.