Questions The following list contains answers to
the most common questions asked by our clients. If you
cannot find the answer to your question here please contact
- When do I pay for my flights?
consultant will advise final payment details at the
time of booking. Unless otherwise stipulated, payment
for both international and domestic bookings is
required immediately upon confirmation, or within 3
days depending on the fare type - again your
consultant will advise you of these details.
- How do I pay for my flights?
be made by cash, credit card, debit card or cheque.
Your consultant will advise you of which payment
method is appropriate and the process involved. Credit
card conditions may apply.
- When will my credit card be debited?
most bookings, the debit takes place at time of
booking. Please ask your consultant if unsure.
- How private are my personal details?
Policy ensures your right to privacy. We will not
share your information outside of Flight Center without your authority to do so.
- Is there a fee to use Charlie Connection Travel
Fees may be charged, depending on
the booking. Please check with your consultant for
conditions when booking.
- How do I amend a booking?
To amend or
cancel a booking please email your consultant or call
them on 02 6294262 or 66 2 6294262 if you call them
from outside Thailand. Please note: Some airfares
are non refundable and/or non changeable and/or
airline charges /cancellation fees may apply. Please
ask your consultant at time of booking.
- How and when do I receive my travel
Documents are requested from
airlines and travel suppliers once you have paid in
full. In most cases airline tickets are issued within
24 - 48 hours. Unless otherwise requested other travel
documents are released 14 days prior to travel. You
can pick up your documents at our office
or we can send these documents to you by registered
post or courier, depending or requested
- How do I pick up my airline
eTickets are Electronic Tickets, a
convenient new way of managing your travel that
removes the "forgotten ticket" panic! On some
airlines, you no longer need to receive a paper ticket
before traveling - when you travel on an eTicket your
details are stored in the airline system and you
proceed directly to the check-in counter at the
airport, present a current Photo ID (passport),
receive your boarding pass and you are on your
- What if I lose my ticket?
If you have
lost your ticket prior to the day of travel please
contact us and we will forward to you a Lost Ticket
Indemnity form for completion. This will facilitate
the reissue of your ticket. Note the airlines usually
charge a reissue fee. If you lose your ticket on the
day of departure, upon arrival at the airport contact
the airline who will organize replacement.
- What if I need to cancel my booking? How do I
obtain a refund?
Important please note: Airline
charges and cancellation fees may apply to your
particular airfare or travel arrangements and as such
refunds will only be provided by the airline or travel
supplier in accordance with these terms and
conditions. To apply for a refund please return your
unused airline ticket and travel documents together
with a covering letter to your consultant. Airline
refunds may take up to 12 weeks.
- How do I know the terms and conditions of the
Terms and conditions differ
depending on the airline and the type of ticket you
have purchased. Please ask your consultant regarding
details of cancellation fees, amendment fees and other
terms and conditions.
- What terms and conditions apply to the Charlie
Connection Travel & Tours web site?
& Conditions policy.
- Can I book tickets for travel starting from
outside the Thailand?
Connection Travel & Tours can offer deals
between many cities outside the Thailand. Please
telephone a consultant on 02 6294262 or 662 6294262
if you call them from outside Thailand for a
- Is it necessary to reconfirm your
It is necessary to reconfirm your
flight 72 hours prior to departure direct with the
airline but there are some airlines that
no longer required. Please contact your
consultant for the airline phone number.
- Can I request seating or special
Most airlines will attempt to
accommodate for meal and seating requests, however
these are not guaranteed. All passengers on the same
booking will be seated together. In most instances,
only aisle or window seats can be requested
Paying by Credit
Card on the Internet
Booking and Payment
Problem Paying by
Credit Card Online
Pay by Bank Money
Links exchange policy
Paying By Credit Card On The Internet
When you use your credit card to buy goods or make
reservations over the Internet, you have the same concerns as
you would when using your credit card over the telephone:
Every day you use your credit
card in shops and restaurants and give it to cashiers and
waiters, you also use it frequently to book tickets or to pay
for items over the phone. Using your credit card number on the
Internet is no more dangerous than the any of the above
situations. In fact, it is often more secure to give out your
account number over the Internet, because many sites work with
your browser software to encode your transaction so if outside
parties intercept it, they won't be able to read it.
- Is the business I am dealing with a reputable company?
- Could someone else obtain my credit card details and use
my credit card number?
Travelconnecxion.com recommends that you keep up to date
with the latest browsers to ensure maximum security for your
Travelconnecxion.com utilizes a technology
called SSL (Secure Sockets Layer). SSL is a set of rules
followed by computers connected to the Internet.
- These rules include encryption, which guards
- Data integrity, which ensures that your
communications are not tampered with during
- authentication, which verifies that the party who
receives your communication are who they claim to be.
Booking and Payment
- Submit a query or a reservation about a travel product.
- If you did not submit a reservation please do so to the
For Hotel Booking go to the hotel you want from the Hotel
Page and book it directly.
For Tour Booking go to the tour you want from
Page and book it directly.
- We will send you a secure payment link, from where you
will input you credit card details on the Kasikorn Bank Public Co.,
Ltd. Secure Payment
Problem paying by Credit
Card through the Kasikorn Bank Public Co.,
Ltd. Online Payment
- Make sure you have joined the Verified by
Visa program for Visa card. For U.S.A. Visa card
holders do it online Click
here For International Visa card holders call your
bank to get a password issued.
- Make sure you are not behind a firewall. The bank
gateway needs to read your unique I.P. address for security reason.
If you still have trouble paying
by Kasikorn Bank Public Co.,
Ltd. Online Payment
Ask our travel consultant to send you a secure
payment link for Travelconnecxion Private Secure Payment
Call or Fax you credit card details and we will
process the transaction manually.
629 4262 FAX:++ 66 2 629-1563
We will deliver your tickets to requested
Pay by Bank Money
You can transfer money
through one of the Bank Accounts
below, It depens on your
and please fax the
transaction slip after the transfer has been
to FAX:++66 2 629
Name: CCT & T
Co., Ltd. Charlie Connection
Travel & Tour
Name: Kasikorn Bank
Public Co., Ltd.
Branch Name: Saochingcha
Current Account No.: 004-1-06558-3
Soi Kasikornthai, Ratburana Road, Bangkok 10140,
KBANK TH, 82542 KBANK TH, 84798 KBANK TH |
Tickets can be delivered worldwide
by registered post which takes 10-14 days. There is no
insurance and it cost 300baht.
Tickets can be delivered by courier
service which takes 3-5 days and it costs 650-1200baht
depending on country/Zone with insurance
Tickets can be delivered by our
messenger to Suvarnabhumi Airport.
Delivery cost is THB800 for 6am-7pm and 1200 Baht from
Tickets can be delivered to
Bangkok downtown hotel. It is a free delivery
Tickets can be delivered by Express mail service in Thailand, cost
reconfirm all flights at least 72 hours prior to
departure, to ensure that you are aware of any unscheduled
time changes made by the airline. On some airlines
failure to reconfirm both outbound and inbound flights
may result in your seat being
Flights Cancellation & Refund
CCT&T will charge
you 500 Baht, as an office fee, to cancel an unused
flight segment, but there will be an additional charge by the
airline to cancel the flight. The airline fee differs
depending on the air ticket conditions, if the ticket has been
started or not, and time left to the date of flight. An
airline usually charges anywhere between 50$ u.s. to 300 $
u.s. to cancel an unused segment, but some tickets cannot be
canceled at all.
We try to process your
refund in the least possible time, but the airlines take
different time to do it, anywhere from one to three months.
Once the money is
credited to our account by the airline we will forward the
money to you. If you wish to receive the funds to your credit
card there will be an additional charge from 3 to 5 %
depending on which credit card, this fee is charged to us by
our bank for handling credit card transaction. If you wish we
can send you a postal money order, which costs 300 Baht and
200 Baht for EMS shipping or 100 Baht regular registered
Booking Hotels Online
After you have submitted a reservation form for a hotel our
travel consultant will send you a secure payment gateway
link were you need to submit your credit card
information in order for us to secure the booking with our
Your credit card will not be charged until we secure the
required booking for you! We need to have your credit card on
file before we can request the rooms from the hotels!
When we request a room from a hotel, until we confirm
purchase the room will not be secured! Room allotments sell
out very quickly, and if we just request room availability and
do not confirm purchase by the time we get costumers approval
a room will probably not be available!
For this purpose and for this purpose only we require
costumer's credit card details on file! You will not be charged until the
room is secured!
What is CVV2?
CVV2 is an important security feature for credit
card transactions on the Internet and over the phone. "CVV"
stands for "Card Verification Value" (Discover Card calls it
the "Card member ID").
- It is the three-digit number printed in the
signature space on the back of most credit
cards, such as Visa, MasterCard, and
Discover cards. The CVV2 number is always the
last group of numbers in the signature space on the
back of the card. It is not part of your regular
credit card number.
- It is a four-digit number on the front of
American Express cards. It is printed (flat),
not embossed like the card number.
The CVV2 number enhances fraud protection and
helps to validate two things:
- The customer has the credit card in their possession.
- The credit card number is legitimate
By helping to prevent credit card fraud, the
CVV2 number keeps costs down for everyone.
Links Exchange Policy
If you are a Website owner who would like to exchange links
with or Website, or you are our user who would like to
recommend a Website to us, please read our
exchange policy before you notify us.